Lesozoh wants to make Lesozoh Websites easy for you to navigate and Lesozoh Products easy for you to use. We are constantly improving Lesozoh websites and Lesozoh Products to make them more user-friendly.
Lesozoh may collect both Personal Information and Non-Personal Information. “Personal Information” means any information that can be used to identify you. Some examples of Personal Information include your name, address, email address and phone number. “Non-Personal Information” means information that on its own cannot be used to identify you. Some examples of Non-Personal Information include usage data relating to Lesozoh Websites and Lesozoh Products, language preferences and Lesozoh website page views.
Information may be aggregated and/or anonymized. When information is aggregated, it is combined with information about other customers and users. When information is anonymized, Personal Information is removed from collected data and the remaining portion of the data, containing only Non-Personal Information, is repurposed for internal or external use, such as, for example, to determine how many users of a particular router include an Internet-enabled television in a home network environment, or how many users viewed a particular website video or advertisement. Aggregated information that includes Personal Information is considered Personal Information until it has been anonymized. Anonymized information is considered Non-Personal Information. In general, usage data collected when you visit Lesozoh Websites or use Lesozoh Products is both aggregated and anonymized so it does not identify you personally and is therefore Non-Personal Information.
The Lesozoh Websites and Lesozoh Products are not directed to, nor does Lesozoh knowingly collect Personal Information from children under the age of 13. If we are informed that we have collected the Personal Information of a child under the age of 13, we will delete that Personal Information from our systems. If you believe we might have inadvertently collected Personal Information from or about a child under the age of 13, please contact us at customerservice@Lesozoh.com.
How We Collect Information
We may collect and process the following data about you:
Information you give us. If you fill in forms on Lesozoh websites or correspond with us by phone, email, chat or otherwise, you may be providing us with information about you, which may include Personal Information. This includes information you provide when you register on Lesozoh websites, register or return a Lesozoh Product, subscribe to any of our services, search for a product, place an order on Lesozoh websites, participate in social media functions on Lesozoh websites, enter a competition, promotion or survey, participate in an event, download firmware or other content or when you report a problem with Lesozoh Websites or Lesozoh Products or otherwise request support. Personal Information you give us may include your name, address, email address, phone number and other contact information, financial and credit card information and any other information that can be used to personally identify you.
Information we collect about you. We may automatically collect information when you use Lesozoh Websites or Lesozoh Products, including:
Technical information, including the Internet protocol (“IP”) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. This information is all normally provided by your web browser, and we do not specifically request it.
Information about your visit to Lesozoh Websites, including the full Uniform Resource Locators (“URL”) clickstream to, through and from Lesozoh websites (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page.
Any phone number or email address used to contact customer support/service.
Information we receive from other sources. We work closely with third parties who provide services to us (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.
How We Use Information
We may use the information we collect for a number of purposes. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. The uses we make of such information include the following:
- • To set up an account for you on Lesozoh Websites or Lesozoh Products.
- • To facilitate your purchase of Lesozoh Products.
- • To authenticate use of your account or purchases and/or use of a Lesozoh Product.
- • To register your Lesozoh Product in our product database.
- • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
- • To assist you with customer support.
- • To communicate about and administer participation in customer promotions and surveys.
- • To provide the Lesozoh Products you request.
- • To provide you with information about the Lesozoh Products you use, such as new features, bug fixes or upgrades.
- • To help us develop new Lesozoh Products and improve current Lesozoh Products.
- • To notify you about changes to Lesozoh Websites and Lesozoh Products and changes to our terms, conditions and policies.
- • To administer Lesozoh Websites and Lesozoh Products for internal operational purposes, including troubleshooting, data and statistical analysis, testing, research and survey purposes.
- • To improve Lesozoh Websites and Lesozoh Products and to ensure that content is presented in the most effective manner for you and for your computer or device.
- • To ensure the security of Lesozoh Websites and Lesozoh Products.
- • To monitor and regulate interactive features of Lesozoh Websites and Lesozoh Products that you may choose to participate in, including live chat relating to Lesozoh Products.
- • To help you navigate Lesozoh Websites.
- • To measure or understand the effectiveness of advertising we serve to you and others who visit Lesozoh Websites and to deliver relevant personalized advertising to you and others.
- • To determine which aspects of Lesozoh Websites and Lesozoh Products are most useful to you and other users of Lesozoh websites and Lesozoh Products.
We may share Personal Information in the following ways:
- • Within Lesozoh for purposes of data processing or storage.
- • With business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. We only provide these third parties with the minimum amount of Personal Information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your Personal Information for a different purpose than what was disclosed to you.
- • With service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. If Lesozoh merges with or acquires or is acquired by another entity, Personal Information would be transferred as a whole to the successor entity.
- • To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims.
In addition, we may share aggregated and anonymized Non-Personal Information, including usage data about Lesozoh Products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with Lesozoh Products and to generally improve home networking. We’ve taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form.
Any third parties with whom we share your Personal Information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your personal information.
When making purchases on the Lesozoh Website store(s), Lesozoh uses a payment processor to verify your payment card information. Your payment card information is passed through to the payment processor and is not collected or stored by Lesozoh. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose.
You have the right to ask us not to process your Personal Information for marketing purposes. We will inform you (before collecting your Personal Information) if we intend to use your Personal Information for marketing purposes, or if we intend to disclose your Personal Information to any third party for marketing purposes.
We will always give you choices about your Personal Information. Some choices are presented up front in the form of Opt-in notices or acceptance boxes for marketing to you or sharing your Personal Information with third parties. In certain cases, where permitted by law, we also may give you the choice to Opt-out. “Opt-out” means you have already chosen to Opt-in, but you later change your mind. One form of Opt-out is clicking the Unsubscribe link in a marketing email. This will take you off of our marketing email list. Lesozoh’s general policy is to have users Opt-in, rather than Opt-out, to receive marketing information and to allow the sharing of information with third parties. Please note that these Opt-in/Opt-out choices do not apply to the receipt of mandatory website, customer service or receipt of order or shipping confirmations on Lesozoh Website store(s), which you may receive periodically unless you cancel your service or order.
New Lesozoh Products
Where We Store Your Information
The data that we collect from you will be stored at locations in the United States. We also use cloud-based applications and services to store and process your Personal Information, which could result in your Personal Information being stored outside your country of residence, unless it is the U.S.
Accessing and Updating Your Personal Information
We need your help in keeping your Personal Information accurate and up to date, so please notify us of any changes to your Personal Information. You can access and update your Personal Information and communication preferences at any time in the following ways:
- • By clicking the “Unsubscribe” link in any email you receive from us.
- • By sending an email to customerservice@Lesozoh.com. Please be sure to include your name, email address and specific relevant information about the information you would like to change or the material that you no longer wish to receive.
- • For many Lesozoh Websites and Lesozoh Products, by signing in to your online account located at the URL provided when you signed up for the Lesozoh website.
• We will honor your reasonable request to:
- • Correct your data if it is inaccurate.
- • Transfer your Personal Information to a third party.
- • Delete your Personal Information, unless we are required to retain it by law.
- • Provide you with a copy of Personal Information held on our current records at no charge, or for a reasonable charge if records must be accessed from backed up or archived records.
We note again that, if you choose to no longer receive marketing information from us, we may still communicate with you about other matters, such as product and service updates for Lesozoh Products you have purchased and customer support matters.
Retention of Personal Information
Cookies, Web Beacons and Other Web Tools
We use automatic data collection tools like cookies, embedded web links and widgets (collectively, “web tools”). These web tools collect certain information that your browser or your mobile device sends to Lesozoh Websites and Lesozoh Products, such as computer IP address, browser type and service provider. In addition, Lesozoh may use small pieces of code called web beacons. Web beacons allow a website to transfer or collect information through a graphic image request. This allows Lesozoh to collect information such as the address of the page you are visiting, the address of the referring page you previously visited, what browser or mobile device you are using, and your display settings. Lesozoh and its advertising partners use web beacons, for example, to find out if advertising on Lesozoh websites and other websites that contain Lesozoh ads is effective, or if certain videos on Lesozoh websites are being viewed.
Lesozoh may use web tools for the following purposes:
- • To identify the user’s country and language and distinguish you from other users of Lesozoh websites.
- • To save your registration information for future use on Lesozoh websites and services.
- • To allow customer surveys to appear or not appear to customers.
- • To optimize your browsing experience by preloading certain features of Lesozoh websites and services on future visits to make loading times faster and more efficient.
- • To understand how you use and interact with Lesozoh websites and services.
- • To customize and provide you with a more personal experience when visiting Lesozoh websites or our advertising partners’ websites or when using Lesozoh Products.
- • To improve Lesozoh Websites and services.
- • To count visitors to Lesozoh Websites and Lesozoh Products and analyze website traffic, such as how many visitors have come to the Lesozoh websites from advertisements on advertising partner websites.
You have the following choices regarding Lesozoh’s use of web tools:
You may refuse to accept cookies by activating the appropriate setting on your browser or mobile device. However, some features of Lesozoh Websites and Lesozoh Products may not work as intended if you disable cookies, and areas that require registration or authentication and Lesozoh Website store transactions will not be accessible.
Many advertising companies are members of the Digital Advertising Alliance or the Network Advertising Initiative and provide opt-out choices on their websites.
In that case, if you click on or view a Lesozoh ad on one of our advertising partners’ websites and are redirected or go to the Lesozoh website, the advertising partner may place a web beacon on your browser so that we can track advertising conversions (which let us know if an ad was effective). These web beacons will appear on your browser regardless of whether you have refused to accept cookies or indicated that you do not want to be tracked on Lesozoh Websites or on the Internet generally. However, they are only used by Lesozoh for the limited purpose of tracking advertising conversions and do not identify you personally in any way.
Third parties may collect information about your online activities over time and across different websites when you use Lesozoh Websites. To avoid tracking by these third parties, you can exercise the choices above to reject cookies, although Lesozoh has no control over and cannot confirm whether these third parties honor the do not track browser choices you have made.
We strive to maintain reasonable administrative, technical and physical safeguards designed to protect the information collected by Lesozoh Websites and Lesozoh Products. Unfortunately, the transmission of information via the Internet is not 100% secure. Although we will do our best to protect your Personal Information, we cannot guarantee its security; any transmission is at your own risk.
It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted Personal Information. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access.
We recommend that you take every precaution in protecting your Personal Information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as “friendly names”) may be detectable by others outside your home, so you should not use Personal Information as part of your friendly names.
Third Party and Social Media Linked Sites
If you participate in or post information to our live chat functionality on any Lesozoh website, you should be aware that the information you provide there may be made available to others, and can be read, collected, forwarded or used by Lesozoh personnel engaged in the chat function such as customer service department personnel and management. This information could also be used to send you unsolicited messages.
Your Privacy Rights/ California’s Shine the Light Law
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.
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